|P R E S S R E L E A S E|
|ADPAY NAMES CLARK VICE-PRESIDENT OPERATIONS
Englewood, CO – October 12, 2012 – Adpay, Inc. promoted Melissa Clark to Vice President of Customer Operations. Ms. Clark has been instrumental in streamlining operational efficiencies at Adpay and contributing extensively to product design and management in order to meet the needs of dynamic and multifaceted media partners.
In her new position, Melissa Clark leads the Implementations, Customer Support and Quality Assurance teams. With 14 years of technical customer operations and support experience Melissa brings her extensive background to bear tackling the exciting operational challenges inherent in Adpay’s new product launches, including the most recent Memoriams release. She is also tasked with enhancing and improving all aspects of customer operations.
In her former role as Director of Implementations she oversaw the Implementation team. She personally steered complex media site integration projects, including custom work efforts for E.W. Scripps Co, Media General and Morris Communications. By revamping the internal Implementation process to utilize Project Management Institute (PMI) based methodology, coupled with a “thinking outside the box” mentality; she enabled the Implementations team to become more nimble. These enhancements improved internal process flow and external partner satisfaction.
Ms. Clark is actively pursuing a Project Management Professional (PMP) certification from PMI. “Documenting processes, and following a protocol for all our operational tasks are a necessary part of being a successful, growth-oriented technology company,” stated Ms. Clark. “Working with our exceptional team to exceed the needs of our media partners is item one on my agenda in this new position.
Holding a degree from the University of Denver, Ms. Clark began her career in the technology industry at Rogue Wave Software. Her time there was marked by the unprecedented and tragic necessity to assist with sensitive and timely disaster recovery support for clients affected by the 9/11 attack.
In her 6 years at Adpay, Melissa has followed a rapid yet logical progression to assume this new responsibility. Mike Heene, President & CEO states, “Her peers always looked to Melissa as a leader. Now we can take this to the next level, enabling her to truly lead in this critical role for our organization.”